Shipping policy

📦 Shipping Policy – Porto Helli, LLC

Thank you for supporting Porto Helli. Each product is carefully prepared and packed with intention and care.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Limited-edition or small-batch items may require additional preparation time. If there is any delay, you will be notified via email.

Shipping Methods & Delivery Time

We ship via USPS and other trusted carriers.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited options may be available at checkout.

Please note: Delivery times are estimates and may vary depending on carrier conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 24–48 hours to update after the label has been created.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.
Porto Helli is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at:
📩 [your email here]

Lost or Delayed Packages

If your package appears delayed or lost:

  • Please first check tracking updates.

  • Then contact us within 7 days of expected delivery.

We will gladly assist in resolving the issue with the carrier.

Damaged Items

If your item arrives damaged:

  • Email us within 48 hours of delivery

  • Include clear photos of the product and packaging

We will review and offer a replacement or resolution.

International Shipping

(Currently shipping within the United States only.)
If international shipping becomes available, updates will be posted here.

Small-Batch & Limited Products

Some Porto Helli products are handcrafted in limited quantities.
Availability may vary based on ingredient sourcing and seasonal production.